Customer Delivery Assistant

  • Customer Delivery Assistant

    Deliver more than just produce and groceries.
    Delight customers with a Tesco experience right where they are.

    Colleague working in the vegetable section of the store

Key information

Typical Shifts: Various
Benefits: Competitive
Locations: Nationwide

We make sure that our customers have the best possible shopping trip every time, by developing and introducing improvements across Grocery Home Shopping.

We work collaboratively, with teams dedicated to each part of our operations:

  • improving the quality, freshness and availability of our products
  • developing tools and training so that our Customer Delivery Assistants (CDA) can give market-leading service
  • making picking and delivery more efficient to increase our operating profitability

We’re very much focused on the future and we’re repeatedly first to market with new innovations to help customers to shop wherever, whenever and however they want.

Freshness of our products is what matters here. Hence understanding the importance of maintaining the quality of products so that they reach our customers in a flawless condition and are confident in managing queries appropriately are right at the top of our agenda.

Also, our Customer Delivery Assistant (CDA) needs to have a Class E Malaysian Driving License and must not have a current drink drive conviction. It would be even better if you are able to read the map or plan routes so that you could meet the delivery time as per your delivery schedule.

More and more customers are using the convenience of our Grocery Home Shopping service to order their goods online and have them delivered. When orders come in, our efficient pickers go round the store selecting and packing the items accurately with top-quality produce.

Once our pickers have done their bit, it's on to the Customer Delivery Assistant (CDA) to load the goods safely into the delivery van, taking care of the perishables and delivering customers' shopping promptly to their doors .The best part of the Customer Delivery Assistant (CDA) role is meeting all the amazing customers from all walks of life but it is precisely due to this that your customer service skills must be equally good and important as your colleagues in the store front.

We want you just as much as our customers wants their orders and If you insist that we tell you when, yesterday it is!

  • Your Trading Manager
  • Your colleagues within stores
  • Your community 

We want you to always feel at ease in your new working environment. That’s why we’re doing everything we can to help you enjoy the work you do.

  • You’ll join a welcoming team that works on building strong, friendly relationships with customers and local communities.
  • All year round, you’ll receive benefits and rewards, including additional special offers on our products.
  • You’ll also get plenty of training and development opportunities, so you get as much support, feedback and chances to further your career as you need.

Welcome to Tesco Malaysia!